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Salesforce acquires AI customer service platform Fin for $3.6B

Salesforce has acquired Fin, an AI customer service platform, for $3.6 billion. Fin's technology will be used to improve Salesforce's existing enterprise platform, Agentforce, which helps businesses build custom AI agents to automate tasks. The acquisition is expected to close in the last quarter of Salesforce's 2027 fiscal year.

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Salesforce acquires AI customer service platform Fin for $3.6B

Salesforce has acquired Fin, an AI customer service platform, for $3.6 billion. Fin's technology will be used to improve Salesforce's existing enterprise platform, Agentforce, which helps businesses build custom AI agents to automate tasks. The acquisition is expected to close in the last quarter of Salesforce's 2027 fiscal year.

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Salesforce acquires AI customer service platform Fin for $3.6B

Salesforce has acquired Fin, an AI customer service platform, for $3.6 billion. Fin's technology will be used to improve Salesforce's existing enterprise platform, Agentforce, which helps businesses build custom AI agents to automate tasks. The acquisition is expected to close in the last quarter of Salesforce's 2027 fiscal year.

NewCore Emerges with $66M to Give AI Agents Identities

NewCore, a cybersecurity startup, has emerged from stealth with $66 million in funding to provide identities to AI agents, enabling companies to authenticate, govern, and control them at scale. The platform is designed to manage both human and AI-agent identities in a single system, treating AI agents as first-class identities with their own permissions and life cycle controls.

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